A: Yes, we currently provide many hours of continuing education courses for pharmacists and pharmacy technicians that have been accredited by the Accreditation Council for Pharmacy Education (ACPE). All of our courses can be taken online and with a passing grade and you may view and print out your certificate immediately upon completion.

A: Yes. You can reprint your certificate at any time, from any computer that has internet access. Just log on to your account, click on “My Transcript” and then click “Print Statement” next to the course title to reprint a copy of your certificate. Please note that if you reprint a certificate, it will NOT say “duplicate” on the certificate itself.

A: For RxSchool Live CPE programs, we do require the Adobe Connect App. Below is the link to where you can find information about the Adobe Connect Mobile Application. http://www.adobe.com/products/adobeconnect/apps.html There is free ongoing Adobe Connect Training for our customers to get them up to speed with Adobe Connect quickly. You can access this training by clicking the link below: http://www.clarix.com/training-registration.php NOTE: Please be advised that we are unable to issue refunds for Live Events that are not attended due to technical difficulties.

A: Effective October 1, 2018, annual subscription memberships are no longer available. All subscriptions purchased prior to October 1 will receive the full 12 month subscription. We are pleased to continue offering high quality live webinars that are individually priced.

A: An RxSchool.com representative can update our account for you. Please send an email to info@rxschool.com with the original name on the account and the name you would like it to be changed to.

A: We maintain a record of all certificates and user data for 6 years as per ACPE standards.

A: Yes. RxSchool is secured by VeriSign and we do not retain any credit card information. If you do not feel comfortable purchasing online, we may take your credit card information over the phone.

A: Our customer service hours are from 7:00 am to 4:00 pm PST. Our goal is to respond to your inquiry within 48 hours.

A: Click on the ‘Log in now’ button on the top right section of the home page. Once the log in screen appears click on the ‘forgot your password?’ link. Enter the email address you used when registering and your password will be sent to that email account. If your email address has changed please email a message to info@rxschool.com.

A: Every state has different requirements; therefore you will need to check with your state board to verify what you need. However, RxSchool is an ACPE accredited provider of pharmacy education and meets the requirements of all state boards of pharmacy.

A: You can obtain your unique CPE Monitor ID (NABP e-Profile ID) from https://store.nabp.net/OA_HTML/xxnabpibeGblLogin.jsp. Once you have obtained your CPE Monitor ID, please update your RxSchool user profile with your ID number and birth month and day. Please note that in order for RxSchool to submit CPE records on your behalf, these fields must be updated.

A: • The board verifies credit hours by the ACPE UPN number listed on the certificate of completion. • For example, the Live CPE “XXXX” has an ACPE UPN number of 0372-0000-09-L02-P; the “L” towards the end of the number signifies that this is a Live CPE program. • If you were to take a Distance course (also known as Home Study), the ACPE UPN number would have an “H” in place of the “L” signifying Home Study to the state board.

A: This applies to pharmacists or technicians who are certificated in the state of Florida. The first step would be to check in your RxSchool account, under the “My Profile” section to verify that your Florida license number is listed here. RxSchool reports to CE Broker every Friday, but if a user’s license number is NOT listed within this section of their account, their courses will NOT be reported. • If you do NOT have your license listed within your account, please add this information. Please ensure to include all letters and numbers with NO dashes or spaces. • After you add your license information into your RxSchool account, we can manually report to CE Broker at any time.

A: Every state is different. For example, Alabama will NOT accept pharmacist-only accredited courses for technicians, but South Carolina will. Please check with your state board to verify. If the board does not accept the course, we may issue you a refund or transfer you into a technician accredited course.

A: CPE Monitor is a new reporting system by handled the National Association of Boards of Pharmacy (NABP) and Accreditation Council for Pharmacy Education (ACPE) for electronically reporting completed CPE credit hours to your state board. For more specific information, you can visit their website. Keep in mind that every registered pharmacists and pharmacy technician will be required to have a CPE Monitor ID number by January 1, 2013. RxSchool, as a provider of continuing education, electronically reports any completed CPE records to CPE Monitor on a nightly basis. You must have your CPE Monitor ID number and birthday listed with your account profile in order for us to report your courses for you. You can obtain your CPE Monitor ID here. If you have any additional questions about CPE Monitor, you can call them directly at (847) 391-4406 or by email at cpemonitor@acpe-accredit.org.

A: We accept any major credit cards.

A: You can print a receipt of your purchases ONLY at the time of sale, therefore the only way to request a receipt after the time of sale, is by emailing a request to info@rxschool.com.

A: Yes. You can mail a check to the following address: RxSchool.com 12400 High Bluff Dr. San Diego, CA 92130 Please make check payable to RxSchool.com. Once we receive your check, we will activate your account and notify you via email. Please make sure you have already created an account before mailing the check, and that you include an email address in the account. Also, make sure the check is in your name or let us know what account to apply the funds to.

A: You must first register for an account (registration is free). You can do any of the following to pay for courses: 1 - During the registration process you may be prompted to pay for an unlimited membership. If this occurs you may pay at that time. 2- If you do not wish to pay at that time, or you would like to pay for the courses individually, click on the course you would like to take and you will be prompted to pay.

A: We charge a $20 service fee to process cancellations or adjustments to webinar registrations requested within 24 hours of a webinar. For any cancellations prior to the 24 hours time frame we gladly help you get rescheduled at no charge.

A: If you are having trouble pulling up the course materials it may be due to your pop-up blocker. Try holding down the Shift key on your keyboard while clicking on the “Click here” button. Doing this will override most pop-up blockers. (Keep in mind, larger courses need more time to load.) Also, you may try using a different browser as sometimes certain browsers do not allow pop-ups as well.

A: You must have Adobe Acrobat Reader to view .pdf files. Click here for free download from Adobe.

A: At the end of each event you will receive a live event code that will give you access to complete the evaluation. To receive credit for this program, all you need to do is log into your account, select “My Live CEs”, click on the name of this course, and enter the Live Event code. You will then choose pharmacist or technician and proceed to the evaluation. Once you submit the evaluation, you may print your certificate. You do not have to print this right away. As a reminder, your certificate will say “Unofficial” on it as per ACPE. You can obtain your official transcripts for CPE Monitor and CE Broker. You must complete the evaluation within 60 days from today to obtain CE credit as per CPE Monitor. As of May 1st, 2014 CPE Monitor will no longer be accepting paper certificates from CE providers, but certificates can be obtained from CPE Monitor directly. RxSchool electronically reports your completed courses on a nightly basis as soon as your evaluation is submitted in your account, but please ensure your 6 digit NABP ID number and birth date is listed in the profile section of your RxSchool account.

A: Visit our website at rxschool.com and there is a link in both the top left and top right to “Register” for an account. There is a calendar of events on the home page where you can click on the Live Event you would like to attend and pre-register. You will receive 2 emails, one the day prior and the other 30 minutes prior to the event with instructions on how to login and access the Live Event: To join the meeting, please follow these 4 easy steps: 1. Log into your CE account 2. Click on “My Live CEs” 3. Click on the title of the program 4. Click “Launch Live E-classroom” button (this will be available 30 minutes prior to the start time) To join the meeting using the Adobe Connect app on your mobile device/tablet: 1. Download the Adobe Connect app 2. Log into your CE account 3. Click on “My Live CEs” 4. Click on the title of the program 5. Click “Launch Live E-classroom” button (this will be available 30 minutes prior to the start time) • This will automatically open the Adobe Connect app and put you into the E-Classroom without entering any additional information

A: If a Live Event must be cancelled registrants will be notified via email no later than 30 minutes prior to the webinar's start time. All cancelled events will either be rescheduled or registrants will be transferred to another upcoming event.