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Course Information
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This lesson is supported by:
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Self Study Module 8
EOpen Communication As An Error
Prevention Strategy in Medical Settings
Kraig L. Schell, Ph.D., Series Editor
Contributing Editors
Jason Cuaderes, Pharm.D., R.Ph.,
Randy Springer, M.S., R.Ph.,
Jason Etchegaray, Ph.D.
CE Objectives
After reading this module, the reader should be able to:
- Explain why communication about errors sometimes breaks down in organizations.
- Identify the two aspects of error communication and how they work together.
- Describe the link between the nature of pharmacy errors and how that nature tends to restrict communication about those errors.
- Discuss the concept of interdependence and how it supports effective communication.
- Define shared knowledge and how it relates to error communication in teams.
- Explain how perceptions of status and authority in the pharmacy can facilitate or impede effective communication about errors.
- Define a supportive climate for communication and why it is important.
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Technologies Used
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 Adobe Acrobat Reader
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Price: FREE!
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ACPE Accreditation
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McKesson is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmaceutical education.
This home study web activity has been assigned a maximum of 1.5 credit hours (0.15 CEU) and the ACPE UPN: 333-000-06-026-H04.
This accreditation expires on 06/15/2009.
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To receive educational credit, participants must complete an online evaluation form and pass the online assessment with a score of 70% or better. If you do not receive a minimum score of 70% or better, you are permitted 1 retake(s). After passing the assessment, you can view, print and track your statements of credit online. There is no fee to participate in this activity.
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The material presented here does not reflect the views of Pharmacy Choice, Inc., RxSchool, or the companies providing educational content. These materials may discuss uses and dosages for therapeutic products, processes, procedures and inferred diagnoses that have not been approved by the United States Food and Drug Administration. A qualified health care professional should be consulted before using any therapeutic product discussed. All readers and continuing education participants should verify all information and data before treating patients or employing any therapies described in this continuing education activity.
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This lesson is supported by:
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